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Happy Learners

We want you to be happy while you are here in the UK

Support services available to our English students

Student Counsellor

A free counselling support service is available for all Brasshouse Languages English students. Our counsellor is there to

  • listen to our students without criticising
  • talk through your problems sympathetically
  • help you access external support wherever necessary.

You can make an appointment to see the Student Counsellor at the Brasshouse Languages reception desk.

Comments, Compliments and Complaints

We welcome feedback from learners before, during or after your course. For any comments, compliments or complaints, please contact

Pauline Desch, Head of English
Tel: 0121 303 2523 Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Tamar Eccleston, Deputy Head of English
Tel: 0121 303 1649 Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

If you prefer, there is a more formal procedure for complaints. Please collect a Your Views form at the Brasshouse Languages reception desk or use the online form on the Birmingham Adult Education Service website.

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AccommodationLiving in Birmingham

Where to start when you are looking for somewhere to live

Brasshouse Languages does not organise accommodation for students. However, there is a large selection of student accommodation available in Birmingham.

Information about the types of housing currently available can be found on the following websites -

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Information, Help and GuidanceHelplines, Advice and Information

There are many organisations in the United Kingdom who can help you with free support and advice.

Living and working in the UK

UK Visas and Immigration
Information about all matters relating to immigration.

Non-EU Nationals travelling to other EU countries
Non-EU Nationals need to apply for a Schengen visa to enter another EU country from the UK.

Citizens Advice Bureau
Practical, reliable, up-to-date information on a wide range of topics, including benefits, housing, employment and debt, consumer and legal issues.

Lots of useful safety advice and tips regarding crime prevention and self-defence.

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ChurchPlaces of worship

Birmingham is a multicultural and diverse city and has many active religious communities.

Please note that this is not a complete list of religions represented in Birmingham. Search online for other places of worship.


Birmingham Buddhist Vihara
29 - 31 Osler Street, Ladywood, Birmingham B16 9EU
Tel: 0121 454 6591  Website

Birmingham Buddhist Centre
11 Park Road, Moseley, Birmingham B13 8AB
Tel: 0121 449 5279

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